Refund Policy

This refund policy applies to orders placed by customers in the United Kingdom.

We keep our returns policy strict, but this does not affect your statutory rights under UK consumer law.

Sale items

Sale items are not eligible for return or refund unless the item is faulty, damaged, incorrect, not as described, or you are exercising your statutory cancellation rights for an online order.

This does not affect your statutory rights.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible.

Please include your order number, a short description of the issue, and clear photos where relevant.

If the item is confirmed to be faulty, damaged, incorrect, or not as described, we will handle this in line with your statutory rights under UK consumer law.

Online cancellation rights

For online orders, UK customers have the right to cancel their order within 14 days of receiving the goods.

Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.

Returned items must be unused, unworn, in their original condition, with original tags attached and original packaging included where possible.

We reserve the right to reduce the refund amount if the item has been handled beyond what is necessary to inspect it, or if it is returned used, worn, damaged, or not in its original condition.

Return shipping

We do not provide prepaid return shipping labels.

Return shipping is the customer’s responsibility, unless the item is faulty, damaged, incorrect, or not as described.

We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or delayed in transit.

Refunds

Once we have received and inspected your return, we will notify you of the outcome.

If your return is approved, your refund will be processed back to your original payment method.

Please allow several working days for your bank or payment provider to process the refund.

Items we cannot accept back

We cannot accept returns for items that have been worn, used, damaged after delivery, or returned without original tags or packaging where applicable.

How to request a return

To request a return, please contact us at: anthony@stimler.com

Please include your order number and the reason for your return request.