Terms of service
These Terms of Service apply to the use of this website and to any orders placed through Loom London.
By using our website or placing an order, you agree to these Terms of Service.
Company information
This website is operated by J. Stimler, trading as Loom London.
Address:
Martin House
Downs Road
London
E5 8QJ
United Kingdom
Email: anthony@stimler.com
UK customers only
We currently sell and ship to customers in the United Kingdom only.
We do not currently accept orders for delivery outside the United Kingdom.
Products
We do our best to display our products, descriptions, colours, sizes and prices as accurately as possible.
However, colours may vary slightly depending on your screen or device settings.
All products are subject to availability. We reserve the right to withdraw, update or discontinue any product at any time.
Prices
All prices are shown in GBP (£).
We reserve the right to update product prices at any time. Price changes will not affect orders that have already been placed and confirmed.
Orders
When you place an order, you are making an offer to purchase the selected products.
Your order is accepted once we send you an order confirmation email.
We reserve the right to refuse or cancel an order if there is an error with the product, price, stock availability, payment, delivery details, or if we suspect fraudulent activity.
Payment
Payment must be made at checkout using one of the payment methods available on our website.
Your order will not be processed until payment has been successfully received.
Shipping
We currently ship to the United Kingdom only.
Shipping options, prices and delivery estimates are shown at checkout and explained in our Shipping Policy.
Delivery times are estimates only and may vary due to postal, courier or operational delays.
Returns and refunds
Our returns and refunds process is explained in our Refund Policy.
Sale items are not eligible for return or refund unless the item is faulty, damaged, incorrect, not as described, or you are exercising your statutory cancellation rights for an online order.
This does not affect your statutory rights under UK consumer law.
Online cancellation rights
For online orders, UK customers have the right to cancel their order within 14 days of receiving the goods.
Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.
Returned items must be unused, unworn, in their original condition, with original tags attached and original packaging included where possible.
Customer responsibility for returns
We do not provide prepaid return shipping labels.
Return shipping is the customer’s responsibility, unless the item is faulty, damaged, incorrect, or not as described.
Discounts and promotions
Any discounts, promotional offers or sale prices may be changed, withdrawn or extended at any time.
Discount codes must be used at checkout and cannot usually be applied after an order has been placed.
Website use
You agree not to misuse this website or use it for any unlawful purpose.
You must not attempt to interfere with the security, operation or availability of the website.
Intellectual property
All content on this website, including images, text, branding, graphics and design elements, belongs to Loom London or its licensors.
You may not copy, reproduce, distribute or use our website content without permission.
Limitation of liability
We are not responsible for losses that were not foreseeable at the time you placed your order.
Nothing in these Terms of Service limits or excludes our liability where it would be unlawful to do so.
Changes to these terms
We may update these Terms of Service from time to time.
The version published on this website at the time you place your order will apply to that order.
Governing law
These Terms of Service are governed by the laws of England and Wales.
Contact
If you have any questions about these Terms of Service, please contact us at: anthony@stimler.com